Refund Policy

The Company will not accept any returns nor initiate any refunds on purchase of the product unless:

Returns will only be accepted in case of an incorrect product been shipped. An email with photos of the incorrect product should be sent within the stipulated time in order for us to accept the request.

Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us on help@theindusroots.com

Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, Indus Roots will proceed to inspect the same and validate the claim.

Once approved as an eligible return, a replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.